TERMS & CONDITIONS
Shipping
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We use a number of couriers depending on the size, weight and shipping address of your order. We do not ship to addresses outside of Australia.
Transport Company’s used by CableDuct Systems include, but are not limited to:
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• StarTrack - Domestic Express Air Freight, 1 - 3 Business Days
• Toll iPec - Domestic Road Freight, 7 - 10 Business Days
• MainFreight - Domestic Road Freight, 7 - 10 Business Days
• NorthLine - Domestic Road Freight, 7 - 10 Business Days
• Comet Transport - Perth Metro Area, 1 - 2 Business Days
• Jet Couriers - Perth Metro Area, 1 - 2 Business Days
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Exclusions apply to estimated delivery times. Some products may take longer due to size or destination and may also be held up due to the transport company itself, which is beyond our control. If you wish to track your delivery, please contact the transport company directly, quoting the tracking number supplied to you in your shipping confirmation.
Should you wish to consult with us on shipping please contact our office to discuss alternative arrangements or special requirements:
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Returns
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CableDuct Systems will replace or refund any goods delivered to you that are incorrect or in a faulty or damaged condition as afforded to you, the consumer, under Australian Consumer Law.
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We accept free returns within 28 days of the purchase date, less any shipping costs CableDuct Systems incurred when supplying your original order. A credit or refund will be processed once, on inspection, the goods are deemed to be in the original condition in which they were dispatched. This does not apply to custom powder coat colours which are both non-returnable and non-refundable, other than for issues afforded to you under Australian Consumer Law.
After 28 Days, you may still return items, but a 25% restocking fee will apply, as well as any shipping costs CableDuct Systems incurred when supplying your original order. Again, this does not apply to custom powder coat colours which are both non-returnable and non-refundable, other than for issues afforded to you under Australian Consumer Law.
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All shipping costs for returns are the responsibility of the consumer.
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If, for any reason, you wish to return goods to us, please contact us and request a Goods Return Authorisation number (GRA). This will assist us in processing your return quickly upon arrival in our warehouse.
For anything relating to Returns, Credits & Refunds contact us:
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Payment & Warranty
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All prices are in Australian Dollars (AUD) and include GST (10% Goods & Services Tax).
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We accept all major Credit Cards as well as PayPal and Bank Transfers. We do not ship orders until your payment is processed, cleared and accepted into our account.
This is not the case for Electrical Wholesalers who hold an account with us and purchase through our password protected wholesale website.
If you are an Electrical Wholesaler looking to create an account with us please contact us:
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Every product sold via this Website includes at least a 2 Year warranty, and many of our products include a Lifetime Warranty. There are no hidden Terms & Conditions and no tricks. We provide a 100% Satisfaction Guarantee on every product.
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For anything relating to Warranty Returns or Repairs please contact us:
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Free Shipping On All Floor Boxes - Terms & Conditions
All complete Floor Outlet Boxes come with free express shipping nationwide included in the total price. This is for complete Floor Outlet Boxes only, not individual parts or components. If and when products are returned for a credit or refund, the cost of this shipping will be deducted from the overall amount of the credit/ refund.
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Orders placed before 1pm Australian Western Standard Time (AWST) Monday - Friday will be shipped on the same day. Orders placed after this time will be dispatched the following business day.
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Orders are usually received within 2 - 3 business days from the date of dispatch to all metro areas and major population centres within Australia, but orders to country areas may take longer. Exclusions apply to estimated delivery times. Some products may be held up due to the transport company itself or at busy periods of the year, which is beyond our control. If you wish to track your delivery, please contact the transport company directly, quoting the tracking number supplied to you in your shipping confirmation.
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Contact us:
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Privacy Policy
We understand that you value the privacy and security of your personal information. Our Privacy Policy sets out how we manage your personal information and safeguard your privacy. We are bound by and comply with the National Privacy Principles, as provided in the Federal Privacy Act 1988.
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Collecting Personal Information - At CableDuct Systems, we only collect personal information that is necessary for us to conduct our business as a supplier of goods. CableDuct Systems will not sell, trade or share your information.
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Access to Personal Information - In most cases, you may have access to personal information that we hold about you. We will handle requests for access to your personal information in accordance with the National Privacy Principles.
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Disposal of Personal Information - Once your transaction is finalised, both the electronic and hard-copy information is securely archived. After seven years, both the electronic and hard-copy information is destroyed.
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Changes To Our Privacy Policy - From time to time, it may be necessary for us to revise our privacy policy. Any changes will be in accordance with the Privacy Act 1988 and the National Privacy Principles.
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Copyright
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software, is the property of CableDuct Systems or its suppliers and is protected by Australian and International copyright laws.
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Legal
CableDuct Systems controls applicable Law regarding the Website (excluding any linked third party Websites). By accessing this Website, you accept that any disputes about this Website or the Content are to be determined by the Courts having jurisdiction in Western Australia in accordance with the laws in force in Western Australia.
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